Privacy Policy
At Ocean Bloom, a leading healthcare provider specializing in long-term residential care, skilled nursing, rehabilitation, palliative care, and more, we are committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and protect the information obtained from individuals interacting with our online platform and services. We comply with all applicable privacy laws and regulations in Singapore, including the Personal Data Protection Act (PDPA).
Information We Collect
We may collect various types of personal data to provide our comprehensive healthcare services and effectively manage our operations. This information is typically gathered when you inquire about our services, register for care, or interact with our site.
- Personal Identification Information: Name, address, date of birth, gender, contact details (phone number, email address).
- Health Information: Medical history, diagnoses, treatment plans, medications, allergies, health insurance information, and other relevant health records necessary for providing personalized care and services (e.g., physiotherapy, occupational therapy, speech therapy, nutritional support). This is considered sensitive personal data and is handled with the utmost care and confidentiality.
- Financial Information: Payment details for billing and services, if applicable.
- Family and Emergency Contact Information: Details of next-of-kin and designated emergency contacts.
- Usage Data: Information about how you interact with our site, including IP address, browser type, pages viewed, and access times. This helps us improve our online presence.
- Other Voluntary Information: Any other information you choose to provide us through forms, surveys, or direct communication relevant to the services we offer, such as preferences for recreational activities or spiritual care.
How We Use Your Information
We use the collected information for various purposes essential to providing high-quality healthcare services and operating our organization effectively:
- Providing and Managing Care: To deliver comprehensive long-term residential care, skilled nursing, rehabilitation services, palliative care, dementia care, and respite care. This includes creating and managing individualized care plans, scheduling appointments, and coordinating various therapies (physiotherapy, occupational therapy, speech therapy).
- Communication: To communicate with residents, their families, and legal guardians regarding care, appointments, billing, updates, and emergency situations.
- Billing and Administration: For billing purposes, processing payments, managing insurance claims, and other administrative tasks necessary for our operations.
- Improving Services: To analyze and improve the quality of our care, services, and facility operations, including assessing the effectiveness of recreational activities, nutritional support, and social work services.
- Research and Statistics: De-identified or aggregated data may be used for internal research, statistical analysis, and service development, ensuring no individual can be identified.
- Compliance and Legal Obligations: To comply with legal and regulatory requirements, including those mandated by health authorities in Singapore.
Disclosure of Your Information
We understand the sensitive nature of your information and disclose it only when necessary and with appropriate safeguards.
- Within Ocean Bloom: Your information is shared among our professional staff (nurses, therapists, social workers, spiritual care providers) who are directly involved in your care to ensure integrated and holistic service delivery. All staff are bound by confidentiality agreements.
- With Your Consent: We will obtain your explicit consent before sharing your personal data with third parties unless otherwise permitted or required by law.
- Authorized Third Parties: We may share information with external service providers who assist us with operations, such as medical specialists, laboratories, pharmacies, IT support, or payment processors. These third parties are contractually obligated to protect your data and only use it for the purposes for which it was disclosed.
- Legal and Regulatory Requirements: We may disclose information if required to do so by law, court order, or to cooperate with government and regulatory authorities.
- Emergency Situations: In cases of medical emergency, we may share relevant health information to protect the vital interests of the resident.
Data Security
Ocean Bloom implements robust technical, administrative, and physical security measures to protect your personal data from unauthorized access, loss, misuse, alteration, or disclosure. These measures include:
- Secure storage of electronic and physical records.
- Access controls to limit data access only to authorized personnel on a need-to-know basis.
- Regular security assessments and updates to our systems.
- Staff training on data protection and privacy best practices.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements. Specific retention periods will vary depending on the type of data and applicable regulations.
Your Rights
Under Singapore's Personal Data Protection Act (PDPA), you have the following rights regarding your personal data:
- Right to Access: You have the right to request access to the personal data we hold about you.
- Right to Correction: You have the right to request correction of any inaccurate or incomplete personal data.
- Right to Withdraw Consent: You have the right to withdraw your consent for the collection, use, or disclosure of your personal data at any time, subject to legal and contractual restrictions. Please note that withdrawing consent may affect our ability to provide certain services to you.
To exercise any of these rights, please contact our Data Protection Officer using the contact details provided below.
Third-Party Links
Our site may contain links to other websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party websites you visit.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised date. We encourage you to review this Privacy Policy periodically.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data protection practices, please contact our Data Protection Officer at:
Ocean Bloom
18 Marina Boulevard, #07-15,
Singapore, Singapore, 018980